What is your return policy?
We hope you love what you ordered, but in case you don’t, you can return your purchase for any reason.
How long do I have to make a return?
All items must be returned according to the instructions below within 30 days.
What are my refund options?
Purchases that are returned according to this policy will receive:
- A full refund
- A replacement product
- An exchange
When will I receive my refund?
Returns will be processed within 1-2 weeks of the date we receive your returned item.
Return Shipping Instructions
You can send your purchase back to us, at your expense. Once we receive your package, we will promptly process your return according to our policy.
You will be responsible for paying for your own shipping costs for returning your item.
If you are not satisfied with your order, you can exercise the right of withdrawal within 30 working days from receipt of the shipment
The right of withdrawal is exercised by sending, within 30 days of a written communication to our address or via email
• The goods must be returned in the same condition in which it was received, including l’astuccio little bag and the eventual and complete all the documents of sale and delivery attachments. Upon receipt, the item will be carefully inspected to verify that it has never been worn or damaged in any way.
• It is expressly understood that the costs of returning the product to the Jewellery Assodiori will be borne by the customer. We reserve the right to reject parcels of charge. The shipment will be the responsibility of the purchaser until we have received at our address. We are not liable in case of theft or damage of the package. Therefore we recommend to use a secure and traceable means of shipping (via secured courier or insured mail).
• If the right of withdrawal and ’exercised by the consumer pursuant to the above provisions, we will within a few days refund of the amount paid by the consumer except for shipping.
• Reimbursement will be made by Jewellery Assodiori in the same manner in which it was originally made the payment by the purchaser
• The right of withdrawal is excluded for objects or products specially created personally to the buyer
Non-acceptance of the return by the Jewellery Assodiori
In case you had not complied with the above conditions should be found or damage of returned products or their use, we reserve the right not to accept the return. In this case you can choose to receive back the goods purchased, but making you pay the costs of shipping. It will not be possible then refuse the shipment sent. We are at your disposal for any further information. You can call the telephone number (+39) 030 3531400 or send an e-mail to firstname.lastname@example.org